Delivery Details
Please be aware that the delivery we offer you is undertaken by reputable third party couriers like DHL, INTERLINK AND DPD.
We will notify you of the day to expect your delivery but due to the very high volume of goods we ship, we are unable to provide you with a time of delivery.
If you are out when the courier arrives, they will leave you a card with their contact details. You can then arrange with the local depot to collect or redeliver at a time that suits you.
Upon delivery of your order you will be asked to sign for the goods received in good condition. if they appear damaged, refuse the delivery and notify us. We will then arrange a replacement as soon as possible.
In the unlikely event of your goods being delivered faulty or damaged, let us know in writing within 2 days. If you notify us after 2 days then we will not be able to process your claim against the couriers. Please keep the packaging for your item in the unlikely event of having to return your purchased goods.
Couriers are not always reliable as we all know. There a number of factors they may encounter which might result in the delay of your order and this should not be seen as a reflection of our service to you.
We will make sure the couriers make every effort is made to ensure deliveries arrive on time, this is a target of the courier service, not a guarantee. If you do not receive the item on the day you requested please do not hesitate to contact us.
If you are out while the delivery arrives the couriers will leave you a card to say they have a package for you. Please call them directly using the telephone number on their card and arrange for a convenient time for you to pick the item up or have the goods redelivered.
We can offer you a specific time of delivery aslong as you have expressly paid for this premium service. E.g Pre 9am Pre 12pm or Executive Delivery
If youre goods do not arrive please contact us as soon as possible we will e-mail you back the 3rd party couriers tracking number and you can arrange with the courier for a convenient alternative delivery time.
